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How to Report a Pothole in New Zealand — By Region (2026)

sp8002
May 9
3 min read

Updated: May 31

A pothole and failed patch beside an Auckland kerb and drain.

Service status (May 2026): Rapidpatch is currently onboarding our approved-partner asphalt specialists across New Zealand outside Auckland. Auckland repairs run as normal — photo quote in 10 minutes, repair within 48 hours.

Outside Auckland: submit your photo and we'll respond within 5 business days — either with a quote and a confirmed local specialist, or with an ETA for when an approved partner is onboarded in your region. Urgent jobs: call 027 737 2858.

If we can't deliver in time: we'll refer you to a vetted independent installer in your region, or send our quote and your photos back to you with no charge and no obligation, so you can take the job to any contractor of your choice. You're never locked in waiting on us.

Reporting a pothole in New Zealand depends on which authority owns the road. State highways go to NZTA Waka Kotahi. Local roads go to your district or city council, and every council has its own portal, app, or phone number.

This is the 2026 directory. Bookmark it.

State highways (SH1, SH2, SH3 etc) — NZTA Waka Kotahi

  • Phone: 0800 4 HIGHWAYS (0800 444 449) — 24/7

  • Online: nzta.govt.nz contact form

  • Response: 24-hour for safety-critical (depth >100 mm or width >300 mm)

Auckland Region — Auckland Transport

  • Online: at.govt.nz/potholepromise

  • Phone: 09 355 3553

  • Response: 24-hour emergency, 5-day priority

  • Public-tracking portal lets you check status

Wellington Region

Wellington City Council

  • FixIt portal: wellington.govt.nz/fixit

  • Phone: 04 499 4444

  • Severity-rated response time

Hutt City Council (Lower Hutt)

  • Online: huttcity.govt.nz contact form

  • Phone: 04 570 6666

Upper Hutt City Council

  • Phone: 04 527 2169

  • Email: askus@uhcc.govt.nz

Porirua City Council

  • Phone: 04 237 5089

  • Online: poriruacity.govt.nz request portal

Canterbury — Christchurch City Council

  • SnapSendSolve app (preferred) — automatically sends GPS + photo

  • Phone: 03 941 8999 (24/7)

  • Online: ccc.govt.nz request a service

  • Response: 5-business-day target for moderate potholes

Selwyn District Council (Rolleston, Lincoln, Darfield)

  • Online: selwyn.govt.nz request a service

  • Phone: 03 347 2800

  • SnapSendSolve also accepted

Waimakariri District Council (Rangiora, Kaiapoi)

  • Snap Send Solve preferred

  • Phone: 03 311 8900

Waikato — Hamilton City Council

  • Antenno app (preferred)

  • FixIt online: hamilton.govt.nz/fixit

  • Phone: 07 838 6699

  • 24-hour response for safety-rated potholes

Bay of Plenty — Tauranga City Council

  • TCC Reporting portal: tauranga.govt.nz

  • Phone: 07 577 7000

  • Snap Send Solve accepted

  • 5-business-day target

Bay of Plenty — Rotorua Lakes Council

  • Online: rotorualakescouncil.nz

  • Phone: 07 348 4199

Hawke's Bay

Napier City Council

  • Online: napier.govt.nz

  • Phone: 06 835 7579

Hastings District Council

  • Snap Send Solve preferred

  • Phone: 06 871 5000

Manawatū-Whanganui — Palmerston North City Council

  • Online: pncc.govt.nz contact us

  • Phone: 06 356 8199

Taranaki — New Plymouth District Council

  • Antenno app

  • Phone: 06 759 6060

  • Online: npdc.govt.nz

Northland — Whangārei District Council

  • Online: wdc.govt.nz contact

  • Phone: 09 430 4200

  • Snap Send Solve accepted

Nelson — Nelson City Council

  • Snap Send Solve preferred

  • Phone: 03 546 0200

Marlborough — Marlborough District Council

  • Online: marlborough.govt.nz

  • Phone: 03 520 7400

Otago — Dunedin City Council

  • Online: dunedin.govt.nz request a service

  • Phone: 03 477 4000

  • Snap Send Solve accepted

Southland — Invercargill City Council

  • Online: icc.govt.nz

  • Phone: 03 211 1777

Queenstown Lakes District (Queenstown, Wānaka, Arrowtown)

  • Online: qldc.govt.nz request

  • Phone: 03 441 0499

  • Snap Send Solve accepted

If the pothole is on private property — none of the above

Driveways, body-corp roads, school grounds, hospital forecourts, retirement villages, service stations, supermarket carparks, churches, and industrial yards are private property in New Zealand. NZTA and councils do not repair these. The property owner is responsible.

That's where Rapidpatch comes in — submit a photo, we quote nationally, repair direct in Auckland or dispatch to an approved partner specialist in your region.

 
 
 

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